Unlike most health clinics in the United States today, IBCC takes a unique, whole-patient and preventative approach to healthcare. These efforts have not gone unnoticed.
Imperial Beach Health Center and the Nestor Community Health Center, two facilities operated by Imperial Beach Community Clinic (IBCC), have achieved Patient Centered Medical Home (PCMH) status through the National Committee for Quality Assurance (NCQA).
A PCMH facility strives to be more than just a revolving-door, urgent-care operation. The PCMH model of care puts YOU at the forefront of care, and we are proud to have met the rigorous NCQA standards.
Research reveals that patients treated in PCMHs:
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- stay healthier and report fewer medical issues than patients who are not in PCMHs. Get more preventive services and screenings that result in fewer doctors’ visits and better overall health.
- enjoy better communication with staff and have a better understanding of their medical issues. Communication with patients and their families/caregivers is a core concept of the PCMH model.
- manage complex, chronic conditions more effectively. Treatment of the whole-person with a healthcare plan integrating nutritional and mental health services supports medical treatments.
- express that they prefer the PCMH model
The recent expansion of our Quality Management Department puts us on a trajectory to further improve patient engagement and population management. Quality Management works hard to align our processes and health outcomes with nationally recognized quality standards.
The NCQA mandates that PCMHs must commit to providing:
- Comprehensive Care –
- integrated services to benefit the whole person rather than an isolated, critical issue
- Patient-Centered Care –
- health care that is relationship-based with an orientation toward the whole person
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health education provided for patients and family/caregivers
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self management support for patients to confidently navigate their healthcare
- Coordinated Care –
- integrate clinic healthcare plan with outside specialty hospitals, home health care, and community services and supports
- Accessible Services –
- shorter waiting times for urgent needs
- clinic hours to accommodate working clients
- 24/7 phone, text and email access to members of the care team
- Quality and Safety –
- use evidence-based medicine and clinical decision-support tools
- shared decision making with patients and families
- continual performance measurement and improvement
- respond to patient experiences and patient satisfaction
- vigorous population health management
IBCC embraces all of these standards and more. You can read more in depth about NCQAs Patient-Centered Medical Home program at the NCQA website.
Have a question? Ready to make an appointment? Contact us today, and one of our patient service representatives will be happy to assist you!
