Job Descriptions

Nurse Practitioner – Family Practice

Nurse Practitioner Full-time

We are looking for a Registered Nurse Practitioner – Family Practice that will provide professional care for our patients. Ensures safety and health and identifies need for additional care.

Since Imperial Beach Health Center first opened its doors in 1971, our mission has been to provide high quality medical care for all members of our community. As a community focused health center we are committed to being responsive to the health care needs of our area.

POSITION: NURSE PRACTIONER FAMILY PRACTICE

1. GENERAL DESCRIPTION

Under the direction and supervision of the Medical Director, the Nurse Practitioner performs duties normally assigned in the general practice of ambulatory family medicine.

1. SPECIFIC RESPONSIBILITIES
2. Provides all patient care services as outlined in medical protocols under the supervision of the Medical Director or an M.D. designated by the Medical Director.
3. Provides direct diagnostic and therapeutic care including initial and follow-up visits to patients who may be seen for a variety of reasons.
4. Provides direct patient care including history taking, physical examination, assessment, health education and counseling, prescribing, and routine procedures.
5. Consults with supervising physician on non-routine matters.
6. Refers patients for M.D. evaluation as outlined in protocols.
7. Participates on Medical Quality review committee and in required audits.
8. Maintains close liaison with and makes referrals to specialists as necessary and approved by the Medical Director.
9. Actively seeks educational materials for patient use that meet standards of accuracy, quality and appropriateness.
10. Performs other related duties as may be required by the Medical Director or Administrative supervisor.

Qualifications and Skills

2– 4 years of experience in the field or in a related area

1. Current licensure in State of California as a Registered Nurse and satisfactory completion of an accredited training program.
2. California Board Certification or Board Eligible as a Nurse Practitioner.
3. Prior experience in an outpatient setting.

Current CPR certification.

Job Type: Full-time

 

STAFF PHYSICIAN – FAMILY PRACTICE

RESPONSIBLE TO: MEDICAL DIRECTOR

GENERAL DESCRIPTION:

Responsible for examining, diagnosing and treating patients in accordance with recognized community standards. Physicians are members of patient-centered care teams.

DUTIES AND RESPONSIBILITES:

Administrative

• Assists in monitoring and approving the appropriateness of the pharmaceutical prescriptions of the midlevels and performs chart review on their medical records.

Clinical

• Examines, diagnoses, and treats patients in accordance with recognized community standards.
• Orders laboratory tests, x-rays, consultation and diagnostic tests for patients as appropriate.
• Adequately documents care provided in the patient’s medical record immediately following each visit.
• Provides appropriate clinical information on patient visits to permit appropriate grant or insurance billing.
• Provides on-call telephone triage as scheduled.
• Adheres to the IBCC Mission, Vision, and Values, Standards of Conduct and HIPAA principles.
• Consistently adheres to and/or exceeds IBCC’s communication guidelines and expectations with patients, peers, and supervisor
• As an integral part of a patient-centered care team, solicits and respects patients’ values and preferences; ensures patients are recognized as members of their care team and have an active voice in decisions about their care; builds positive relationships with patients and staff, and participates in patient-centered medical home team meetings and trainings
• Participates in continuous quality improvement activities

QUALIFICATIONS:

• Possesses license to practice medicine in the State of California.
• Board Certified or Board Eligible in Family Practice or Internal Medicine.
• Two years experience as provider in an outpatient clinic, preferably community-based.
• Excellent communication and inter-personal and teamwork skills.
• Able to relate to culturally diverse patients and community.

OTHER EXPECTATIONS:

• Adheres to the IBCC Mission, Vision, and Values, Standards of Conduct and HIPAA principles

Consistently adheres to and/or exceeds IBCC’s communication guidelines and expectations with
patients, peers, and supervisors. Greets every patient with a verbal greeting, eye contact and a smile. Communicates effectively by using welcoming words, proper tone of voice appropriate body language, eye contact and smiling in patient interactions. Listens skillfully and displays a willingness and ability to

• acknowledge patient needs, expectations and values using reflective listening and empathy conveyance. Responds to patient needs in ways that are helpful and beyond expectation.
• Collaboratively works with patients to positively affect their health outcomes.
• Builds positive relationships with other staff to maximize accessibility of care to all patients.
• Participates in continuous quality improvement activities and patient-centered medical home team meetings and training, and is receptive to accepting other job duties as assigned and as delegated.

Company Paid Employee Benefits
• Health
• Dental
• Life Insurance
• Paid malpractice insurance
• Paid CME hours
• 10 paid Holidays plus employee’s birthday, 2 weeks sick and 3 weeks Vacation Time
• Clinic pays for your license renewals
• Great work atmosphere (visit our clinics and see for yourself)
• National Health Service Corps – Loan Repayment Eligible Site( HPSA Score 14)

Job Type: Full-time

 

Health Homes Program:  Care Coordinator

RESPONSIBLE TO: DIRECTOR OF CARE COORDINATION

GENERAL DESCRIPTION:

As part of the Health Homes care team, the Care Coordinator identifies community and social support needs and links patients to social services and housing. Eligible patients will be ensured that they receive timely, high quality and efficient health care and support services through the development of a multi-disciplinary care plan, self-management goals and referrals to both internal and external resources.

DUTIES AND RESPONSIBILITES:

• Work with patients and care teams to develop and update the Health Action Plan.
• Assist patients with making appointments with specialists, arranging transportation, and accompanying them to appointments.
• Connect patients to community and social services, including housing.
• Facilitate care transitions between the hospital, nursing homes, other treatment facilities, and home.
• Document in person and telephone encounters in the electronic tracking system and use it to identify and re-engage patients.
• Provide relevant self-management support for patients with chronic illnesses as identified by clinical teams.
• Work with patients both in person and by phone to remind and review their plan of care and progress toward their goals.
• Conduct initial assessments and periodic reassessments of client’s needs, including medical, mental health, substance use, financial, housing, and support needs.
• Utilize HIPAA protocol in contacting patients.

REQUIREMENTS

• Bachelor’s degree in psychology, counseling, social work or a related health/human services field.
• Demonstrated ability to collaborate effectively in a team setting
• Bilingual in English and Spanish
• Strong communication skills
• Ability to effectively engage patients in a therapeutic relationship, when appropriate
• Ability to work with patients by telephone or in person
• Familiarity with brief, structured intervention techniques (e.g., Motivational Interviewing, Behavioral Activation), when appropriate
• Knowledge of chronic medical conditions, mental illness, substance use, and homelessness, as well as a basic understanding of public benefits and entitlements

DESIRED

• Experience working with underserved, transient populations
• Experience working with patients who have co-occurring mental health, substance abuse, and physical health problems.

Part-time

 

DENTAL BILLER SPECIALIST

The Dental Billing Specialist reviews electronic dental records, computer generated reports, and other reporting tools to identify conditions treated and the services provided to each patient. This role is responsible for overseeing the timely and accurate coding of diagnoses, services and procedures performed by dentists, hygienists, and any other provider performing billable services, and supplies utilizing the appropriate coding system. Excellent customer service and communication skills are required for this position. Spanish bilingual is a plus. This position also monitors and resolves all aged receivables. The Dental Billing Specialist contributes to a work environment that is innovative, caring and collaborative and supports the mission and vision of CHP and compliance protocols.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Reviews EDR billing system, computer generated reports and other reporting tools to identify all services and procedures performed by providers, and any other provider performing billable services.
• Reviews encounter forms to ensure appropriate diagnosis codes selecting the codes that accurately describe the condition for which the service or procedure was performed.
• Prepares accurate claims for timely submission to the appropriate third party payers.
• Posts third party payments received to appropriate patient accounts, files Explanation of Benefits (EOB) according to clinic procedure.
• Works cooperatively with third party payers to reconcile payments in a timely manner.
• Ensures that dental staff complies with various third party rules and regulations.
• Analyzes and investigates all third party claims that become 60 days past due to determine cause. Distributes overdue/denied claims and reports to dental, fiscal and administrative leadership.
• Collaborates with practice mangers to monitor, review and track all correspondence from insurers regarding claims.
• Investigates all denied claims, corrects any coding errors and resubmits the claims for payment.
• Assists with provider billing and documentation training as needed.
• Maintains all payer training manuals; notifies dental staff of any change in any insurer’s rules and regulations.
• With the billing team follows and reports status of delinquent accounts and works to collect aged balances.
• With the billing team evaluate patient financial status and establish payment plans as instructed.
• Applies payments accounts received through bank deposits and insurance carriers.
• Prepares and mails statements to patients with unpaid balances.
• Answers patient questions, identifies and resolves patient billing complaints.

Other duties may be assigned.

SKILLS/KNOWLEDGE/COMPENTENCIES (BEHAVIORS):

• Ability to interact with others with tact and diplomacy; treat others with respect and consideration regardless of status or position; contribute to a positive team spirit; balance team and individual responsibilities; display highest degree of professionalism and ethics.
• Respond appropriately to patient needs; manage difficult or emotional patient situations in a way that instills trust and respect; solicit feedback to improve performance.
• Ability to manage multiple priorities; work well under pressure; complete tasks correctly and on time with limited supervision; step in when needed and cross train for additional site coverage; respond promptly to requests for service and assistance; confidence in leading and instructing others; ability to delegate effectively
• Ability to effectively present information in one-on-one or small group situations; respond well to questions; complete administrative duties accurately and timely.
• Ability to calculate figures and amounts; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram or schedule form.

QUALIFICATIONS:

Knowledge of dental terminology, anatomy and physiology; knowledge of CDT and modifier usage; knowledge of third-party payer reimbursement policies and procedures; knowledge of coding and billing programs and ability to use coding and claims software; knowledge of Electronic Dental Record system preferred.

Billing Certificate or equivalent experience

Dentrix Software

Minimum 1 year experience preferred

Job Type: Full-time

Pay: $17.00 – $18.00 per hour

 

Certified Coder

Job Summary

Responsible for daily coding and auditing, and providing guidance for other staff in coding process.

Essential Job Functions

• Perform daily coding and reviews, and provide coding guidance to provider staff
• Responsible for ensuring diagnosis and procedures are coded accurately and in a timely manner
• Communicate clearly and effectively with all levels of billing and operations staff
• Responsible for developing training materials for the coding process
• Responsible for developing audit tools and reports
• Responsible for auditing coding organization-wide
• Provider coding education to provider staff, individually & in group settings
• Provide proactive identification of simplification/automation opportunities
• Utilize metrics to improve performance
• Proactively manage and ensure compliance with control objectives
• Assist director in writing/establishing operating procedures to meet coding regulations/compliance and follow-up enhancement
• Ensure all claims pending coding are submitted correctly and timely to avoid billing deadlines and perform timely follow-up to prevent aging of account activity
• Ensure director is informed of potential reimbursement issues and all updates/changes of coding regulations/guidelines
• Work with other departments as needed to obtain necessary and correct information for submission of clean claims to all third party payors
• Ensure all audit requirements regarding coding are complete and accurate, and are submitted in a timely manner
• Adhere to Compliance of all policies and payor regulations
• Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings and workshops
• Perform other duties as assigned

Minimum Qualifications

• High school graduate or equivalent
• Coding certification
• Minimum three years’ medical billing experience
• Minimum two years’ coding experience
• Prefer two years’ experience in an FQHC environment and coding compliance program implementation experience

Required Skills/Knowledge/Abilities

• Experience/familiarity with computers and proficient in Microsoft Office products, specifically Word and Excel
• Knowledge of Medicare, Medi-Cal/Presumptive Eligibility, FPACT, Every Woman Counts, Tricare and Managed Care Payors
• Knowledge of payer coding policies and guidelines for FQHC’s
• Familiar with medical terminology
• Ability to perform a high volume of detail work with speed and accuracy
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Excellent verbal and written skills necessary for communication with patients/clients, providers and other staff

Job Type: Full-time

Pay: $17.00 – $18.00 per hour

 

Medical Assistant

 

REPORTS TO:                  Supervisor /Medical Assistant Lead

RESPONSIBILITIES:

Supports the mission, vision and values of Imperial Beach Community Clinic. Develops relationship, communication, and MA skills with the overall goal of providing excellent patient-centered treatment, care, and services in a team environment.

 

• Works within a team-care environment to provide excellent patient care services within scope of practice as established by the Medical Board of California.
• Participates in staff education and training activities in communication, care coordination, population management and program evaluation, as required.
• Coordinates duties with and from licensed providers, RNs, LVNs, Director of Nursing and Senior Leadership.
• Participates in pre-visit planning through team huddles
• Creates opportunities for patient access
• Communicates effectively with care team throughout the day
• Maintains efficient patient care flow throughout the day
• Provides continuity of care for the patient within the care team for that day coordinating with other departments as needed i.e. lab/CM/outreach
• Collects and records patient data for vital signs, height, weight, and basic medical history
• Administers medications and vaccines
• Collects specimens and in-house diagnostic tests
• Performs uncomplicated wound care
• Conducts non-invasive treatments (e.g. ear lavage)
• Assists in ambulation and transfers
• Prepares patients for procedures, does set up for procedures and assists provider as delegated
• Provides patient instructions and education upon authorization of the provider
• Performs emergency first aid and CPR when delegated
• Records results of treatment and responses to care in the medical record, consistent with IBCC protocols in general documenting
• Participates in staff education and training activities in CPR/ IBCC requirements. Maintains required competencies as established
• Assists in facility management including keeping patient areas clean and safe
• Assists in responding to and resolving patient complaints as needed.
• Proactively assumes responsibility for continuous improvement activities and is receptive to accepting other job duties as assigned and as delegated.
• Conducts audio and vision screenings
• Performs collateral duties such as maintenance logs, vaccine temps, oxygen, glucometer
• L.A.D.D. internal and external customer service
• Professional conduct, attire and appearance
• Checking EHR frequently for messages from providers and contacting patients regarding results over the phone
• Helping out other MAs when they are busy (part of team environment). Being proactive rather than reactive.

KNOWLEDGE OF: Basic MA procedures and medical terminology.

SKILLS: Basic computer and data entry skills; excellent communication and customer service skills.

ABILITY TO: Handle multiple priorities, build positive relationships, maintain a positive attitude and a warm and friendly demeanor; efficiently work in a team environment; travel as required for assigned site(s) and designated meetings/trainings. Lift and/or move up to 40 pounds and push 100 pounds on wheels. Specific vision abilities include close vision and the ability to adjust focus; high manual dexterity; reach above shoulder level; bend; squat; sit; stand; stoop; crouch; reach; kneel; twist/turn; have good finger sensation; hearing adequate for phone work; and clear speech for staff and patient communication.

• Adheres to the IBCC Mission, Vision, and Values, Standards of Conduct and HIPPA principles
• Consistently adheres to and/or exceeds IBCC’s communication guidelines and expectations with
  patients, peers, and supervisors. Greets every patient with a verbal greeting, eye contact and a smile. Communicates effectively by using welcoming words, proper tone of voice appropriate body language, eye contact and smiling in patient interactions. Listens skillfully and displays a willingness and ability to acknowledge patient needs, expectations and values through the use of reflective listening and empathy conveyance. Responds to patient needs in ways that are helpful and beyond expectation.
• Collaboratively works with patients to positively affect their health outcomes.
• Builds positive relationships with other staff to maximize accessibility of care to all patients.
• Participates in continuous quality improvement activities and patient-centered medical home team meetings and trainings, and is receptive to accepting other job duties as assigned and as delegated

Knowledge: Customer service,

Ability to: Work well with people; communicate effectively and respectfully in English and/or other languages;

 

Certified Phlebotomy Technician

Excellent and effective communication with laboratory patients, problem resolution, supply inventories and record keeping.

Essential Functions of the Job:

• Demonstrate skills, and abilities by following the guidelines in venipuncture, heel and finger stick
• Have knowledge skills in basic collection and specimen preparation storage and disposal of specimen according to Lab procedure Manuals
• Basic computer literacy to meet department needs and duties but not limited to order entry, cancellation, and results tracking.
• Performs other clerical duties in reporting results and distribution in a timely manner.
• Ability to multi task, flexible, ensures accuracy and completeness of work, adaptable to change to meet department and business needs.
• Possess personal characteristics of professionalism, credible commitment to high standards with excellent communication skills; effectively and clearly communicate verbally and in writing with patients and other customers.

Requirements

Education Required (Minimum level of education): High School or equivalent

Certifications/Licenses Required:

Phlebotomy Certification – Current California State Phlebotomy Licensure Current Cardiopulmonary Resuscitation (CPR) Certificate Preferred: Current Basic Life Support (BLS) for Healthcare Providers

Experience Required (Minimum level of experience)

Two years medical laboratory experience as a Certified Phlebotomy Technician (CPT) Proficient in medical terminology. Have basic computer literacy.

Job Type: Full-time