At the direction and guidance of the QI Coordinator:

• Reaches out to newly enrolled patients to welcome them to our practice and to establish initial care

• Collaborates with providers and patients to manage annual Well Visits, preventative and chronic care needs

• Conducts Electronic Health Record (EHR) audits to assess gaps in care, analyzes and identifies trends

• Performs patient outreach to educate patients about their gaps in care and makes plans to close clinical quality measures as set forth by UDS and HEDIS

• Tracks and documents patient status in respect to clinical quality measures

• Analyzes clinical quality data and assists in preparing reports and designing solutions to quality issues

• Coordinates transition of care for patients admitted to the Emergency Department by assuring patient has a follow-up appointment, receives hospital medical records and tracks frequency of acute visits

• Works independently within general direction and guidelines, yet recognizes when to seek assistance

QUALIFICATIONS (Education/Experience/Knowledge)

• Completion of approved Medical Assistant course or other equivalent healthcare education

• Minimum 2-years experience as a Medical Assistant in Primary Care

• Bilingual in English and Spanish

• Good verbal and written communication skills with patients and co-workers

• Well organized, self-motivated, independent thinker who can work well with others

• Knowledge of Electronic Health Records – Allscripts preferred

• Ability to operate a computer with the ability to effectively enter and retrieve information

• Technically inclined with analytical and critical thinking skills

• Basic Microsoft Excel, Outlook, Word skills desirable

• CPR certification desirable

• Strong ethics and a high level of personal and professional integrity

Job Type: Full-time

• Hybrid position

• Laptop provided