Certified Phlebotomy Technician
Excellent and effective communication with laboratory patients, problem resolution, supply inventories and record keeping.
Essential Functions of the Job:
- Demonstrate skills, and abilities by following the guidelines in venipuncture, heel and finger stick
- Have knowledge skills in basic collection and specimen preparation storage and disposal of specimen according to Lab procedure Manuals
- Basic computer literacy to meet department needs and duties but not limited to order entry, cancellation, and results tracking.
- Performs other clerical duties in reporting results and distribution in a timely manner.
- Ability to multi task, flexible, ensures accuracy and completeness of work, adaptable to change to meet department and business needs.
- Possess personal characteristics of professionalism, credible commitment to high standards with excellent communication skills; effectively and clearly communicate verbally and in writing with patients and other customers.
Education Required (Minimum level of education): High School or equivalent
Phlebotomy Certification – Current California State Phlebotomy Licensure Current Cardiopulmonary Resuscitation (CPR) Certificate Preferred: Current Basic Life Support (BLS) for Healthcare Providers
Experience Required (Minimum level of experience)
Two years medical laboratory experience as a Certified Phlebotomy Technician (CPT) Proficient in medical terminology. Have basic computer literacy.
Part time – Health Homes Program: Care Coordinator
RESPONSIBLE TO: DIRECTOR OF CARE COORDINATION
As part of the Health Homes care team, the Care Coordinator identifies community and social support needs and links patients to social services and housing. Eligible patients will be ensured that they receive timely, high quality and efficient health care and support services through the development of a multi-disciplinary care plan, self-management goals and referrals to both internal and external resources.
DUTIES AND RESPONSIBILITIES:
- Work with patients and care teams to develop and update the Health Action Plan.
- Assist patients with making appointments with specialists, arranging transportation, and accompanying them to appointments.
- Connect patients to community and social services, including housing.
- Facilitate care transitions between the hospital, nursing homes, other treatment facilities, and home.
- Document in person and telephone encounters in the electronic tracking system and use it to identify and re-engage patients.
- Provide relevant self-management support for patients with chronic illnesses as identified by clinical teams.
- Work with patients both in person and by phone to remind and review their plan of care and progress toward their goals.
- Conduct initial assessments and periodic reassessments of client’s needs, including medical, mental health, substance use, financial, housing, and support needs.
- Utilize HIPAA protocol in contacting patients.
- Bachelor’s degree in psychology, counseling, social work or a related health/human services field.
- Demonstrated ability to collaborate effectively in a team setting
- Bilingual in English and Spanish
- Strong communication skills
- Ability to effectively engage patients in a therapeutic relationship, when appropriate
- Ability to work with patients by telephone or in person
- Familiarity with brief, structured intervention techniques (e.g., Motivational Interviewing, Behavioral Activation), when appropriate
- Knowledge of chronic medical conditions, mental illness, substance use, and homelessness, as well as a basic understanding of public benefits and entitlements
- Experience working with under served, transient populations
- Experience working with patients who have co-occurring mental health, substance abuse, and physical health problems.