Job Descriptions - Imperial Beach Community Clinic (IB Clinic)

POSITION: PHYSICIAN STAFF – FAMILY PRACTICE/INTERNAL MEDICINE

REPORTS TO: CHIEF MEDICAL OFFICER

Job Type: Full-time

Salary: $210,000.00 – $240,000.00 per year

GENERAL DESCRIPTION:

Responsible for examining, diagnosing, and treating patients in accordance with recognized community standards. Physicians are members of patient-centered care teams.

DUTIES AND RESPONSIBILITES:

Administrative

Assists in monitoring and approving the appropriateness of the pharmaceutical prescriptions of the midlevel and performs chart review on their medical records.

Clinical

Examines, diagnoses, and treats patients in accordance with recognized community standards.
Orders laboratory tests, x-rays, consultation, and diagnostic tests for patients as appropriate.
Adequately documents care provided in the patient’s medical record immediately following each visit.
Provides appropriate clinical information on patient visits to permit appropriate grant or insurance billing.
Provides on-call telephone triage as scheduled.
Adheres to the IBCC Mission, Vision, and Values, Standards of Conduct and HIPAA principles.
Consistently adheres to and/or exceeds IBCC’s communication guidelines and expectations with patients, peers, and supervisor
As an integral part of a patient-centered care team, solicits and respects patients’ values and preferences; ensures patients are recognized as members of their care team and have an active voice in decisions about their care; builds positive relationships with patients and staff, and participates in patient-centered medical home team meetings and trainings
Participates in continuous quality improvement activities

QUALIFICATIONS:

Possesses license to practice medicine in the State of California.
Board Certified or Board Eligible in Primary Care Physician.
Two years experience as provider in an outpatient clinic, preferably community based.
Excellent communication and inter-personal and teamwork skills.
Able to relate to culturally diverse patients and community.
Bilingual (English/Spanish) very helpful.

OTHER EXPECTATIONS:

Adheres to the IBCC Mission, Vision, and Values, Standards of Conduct and HIPPA principles

License/Certification:

BC/BE (Required)
Medical License (Required)

Work Location: One location

Job Type: Full-time

Medical specialties:

Primary Care

NURSE PRACTIONER Family Practice

$52.00- $65.00 per hour

RESPONSIBLE TO: Chief Medical Officer

I. GENERAL DESCRIPTION

Under the direction and supervision of the Medical Director, the Nurse Practitioner performs duties normally assigned in the general practice of ambulatory family medicine.

II. SPECIFIC RESPONSIBILITIES

1. Provides all patient care services as outlined in medical protocols under the supervision of the Medical Director or an M.D. designated by the Medical Director.

2. Provides direct diagnostic and therapeutic care including initial and follow-up visits to patients who may be seen for a variety of reasons.

3. Provides direct patient care including history taking, physical examination, assessment, health education and counseling, prescribing, and routine procedures.

4. Consults with supervising physician on non-routine matters.

5. Refers patients for M.D. evaluation as outlined in protocols.

6. Participates on Medical Quality review committee and in required audits.

7. Maintains close liaison with and makes referrals to specialists as necessary and approved by the Medical Director.

8. Actively seeks educational materials for patient use that meet standards of accuracy, quality and appropriateness.

9. Performs other related duties as may be required by the Medical Director or Administrative supervisor.

III. QUALIFICATIONS

1. Current licensure in State of California as a Registered Nurse and satisfactory completion of an accredited training program.

2. California Board Certification or Board Eligible as a Nurse Practitioner.

3. Prior experience in an outpatient setting.

4. Current CPR certification.

Job Type: Full-time

Care Manager – Behavioral Health

$24.00 – $26.00 per hour
Job Description
JOB SUMMARY
Join a dynamic and supportive team here at IB Clinic who places caring and high quality patient care first. IBCC Behavioral Health is a wonderful work environment that provides mentorship for your personal career goals, supervision, and opportunities for advanced training.
DUTIES AND RESPONSIBILITIES

Support and closely coordinate behavioral health care with the patient’s primary care provider and, when appropriate, other treating behavioral health providers.
Screen and assess patients for common behavioral and substance use disorders.
Provide patient education about common behavioral health and substance abuse disorders and available treatment options.
Monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.
Support psychotropic medication management prescribed by PCPs, focusing on treatment adherence, side effects and other complications, and effectiveness of treatment.
Provide brief interventions using evidence-based techniques such as Behavioral Activation, Problem-Solving Treatment, Motivational Interviewing, or other treatments appropriate for primary care settings.
Provide or facilitate in-clinic or outside referrals for evidence-based psychosocial treatments as clinically indicated.
Participate in regularly scheduled (usually weekly) caseload consultation with the behavioral health team and discuss treatment recommendations to the patient’s PCP. Consultations will focus on patients new to treatment or who are not improving as expected.
Facilitate patient engagement and follow-up in care.
Track patient follow up and clinical outcomes using an electronic tracking system. Document in person and telephone encounters in the tracking system and use it to identify and re-engage patients.
Document patient progress and treatment recommendations in the electronic tracking system so they may be easily shared with PCPs, the psychiatrist, and other treating providers.
Facilitate treatment plan changes for patients who are not improving as expected in consultation with the PCP and the psychiatrist. These may include changes in medications or psychosocial treatments or appropriate referrals for additional services.
Facilitate referrals for clinically indicated services outside the primary care clinic (e.g., social services such as housing assistance, vocational rehabilitation, behavioral health specialty care, substance use treatment).
Complete relapse prevention plan with patients who are in remission.
Process in-house referrals from psychiatry and referrals to higher levels of care.
Assist in scheduling Behavioral Health appointments for therapy and psychiatry when needed.
Screen and coordinate Behavioral Health phone calls/EHR messages from patients.

REQUIREMENTS

Bachelor’s degree, with preference for social work, psychology, or related field OR LVN degree for nurse with equivalent behavioral health experience.
Bilingual in Spanish and English.
Demonstrated ability to collaborate effectively in a team setting.
Ability to maintain effective and professional relationships with patients and other members of the care team.
Strong communication skills.
Ability to effectively engage patients in a therapeutic relationship
Ability to work with patients by telephone or in person.
Working knowledge of common behavioral health and substance use disorders and their psychosocial treatments

Familiarity with brief, structured intervention techniques (e.g., Motivational Interviewing, Behavioral Activation), when appropriate
DESIRED

Experience working with underserved, transient populations
Experience working with patients who have co-occurring mental health, substance use, and physical health problems.
Experience with evidence-based counseling techniques, when appropriate

Call Center Patient Services Representative
Salary: $21.00 per hour
Imperial Beach Community Clinic will promote a healthy community by providing quality health care and resources, with a focus on the underserved. Our mission has been to provide high-quality medical care for all members of our community, regardless of their ability to pay. Our team considers your overall health, preferences, and experiences as we create a treatment plan that is right for you. Our doctors enjoy getting to know patients and their families and appreciate the support that comes from having lab, nutrition, and behavioral specialists on-site. More importantly, our friendly Spanish speaking staff know their primary task is to make you feel comfortable and understood in every step of your healthcare journey.
We fulfill this mission through:
• Improving access to primary health care for residents of South Bay
• Employing skilled professionals committed to providing quality healthcare services and addressing current health needs.
• Serving the community with compassion and respect while maintaining confidentiality
• Collaborating with other health care providers and organizations
• Providing a medical home to the “at-risk” population
Job Description
The Patient Services Representative (PSR) is responsible for advancing the quality of healthcare through exceptionally good customer service and communication with patients, using IBCC’s guidelines for communication. The PSR is also responsible for accurate data entry into the practice management and/or clinical systems. The PSR duties are shared and involve tasks associated with efficient flow of patients, such as answering phones (Call Center), making appointments, and registering patients. PSR’s are members of patient-centered care teams.
Essential Duties and Responsibilities
· Adheres to the IBCC Mission, Vision, and Values, Standards of Conduct and HIPPA principles
· Consistently adheres to and/or exceeds IBCC’s communication guidelines and expectations with patients, peers, and supervisors. Greet every patient with a verbal greeting, eye contact and a smile. Communicates effectively by using welcoming words, proper tone of voice, appropriate body language, eye contact and smiling in patient interactions. Listens skillfully and displays a willingness and ability to acknowledge patient needs, expectations, and values using reflective listening and empathy conveyance. Responds to patient needs in ways that are helpful and beyond expectation.
· Collaboratively works with patients to positively affect their health outcomes.
· Orients all patients to clinic policies regarding their selection of their primary care provider, IBCC’s team-based care approach, services offered, appointment system, after hours’ coverage, collection policy, etc.
· Builds positive relationships with other staff, providers, and supportive departments to maximize accessibility of care to all patients.
· Contributes to care team pre-planning (aka Team Huddle) with reminder calls, and updating registration info prior to each scheduled appointment, or rescheduling as deemed appropriate
· Participates in continuous quality improvement activities and patient-centered medical home team meetings and training, and is receptive to accepting other job duties as assigned and as delegated
· Assists in responding to and resolving patient complaints as needed
· Works collaboratively with other departmental personnel to process and complete the patient encounter and collect amounts due in accordance with established procedures.
. Makes appointments and registers patients.
. Using proper phone etiquette, answers all incoming calls by 3rd ring. Responds to calls appropriately, including message taking and distribution.
. Enters, reviews, and makes necessary changes to all patient registration information in the practice management system in accordance with established procedures.
· Research answers and responds to patient’s questions/correspondence about their account in a timely and professional manner, respecting patient confidentiality.
· Opens and closes the clinic according to IBCC procedures.
· Maintains a neat and organized work area with appropriate labeling of files as needed.
Knowledge: Customer service, basic medical front office practices, basic computer operations,
Skills: Aptitude for skilled personal communication is mandatory. Strong written and verbal skills, typing 35+ wpm. Heavy phone experience.
Ability to: Work well with people; communicate effectively and respectfully in English and/or other languages; operate computers and other modern office equipment; work in a busy environment; multi-task, be flexible to accommodate to travel and changes in daily and hourly schedules.
Education/Experience Requirements: High school diploma or GED; Bilingual English/Spanish encouraged but not mandatory; 2-3 years’ experience in medical/data processing field preferred; Certificated through medical front office training program preferred. Typing certificate preferred >35 wpm.
Must maintain annual CPR certification and TB clearance.
Job Type: Full-time
Experience:
English: 1 year (Required)
Customer service: 1 year (Preferred)
Phone etiquette: 1 year (Preferred)
Spanish: 1 year (Required)
Bilingual: 1 year (Required)
Work Location: In person
Referral Coordinator
$21.00 – $24.00 per hour
RESPONSIBLE TO: Supervisor Of Referral Coordinator
GENERAL DESCRIPTION: Primary responsibility is to facilitate the process of referring patients or clients to other healthcare providers or services, ensuring continuity of care and effective communication between all parties involved. referral coordinator manages the entire process of referring patients to specialists, diagnostic facilities, or other healthcare providers as required by their primary care physician or healthcare team. Overall, the referral coordinator plays a pivotal role in facilitating the referral process, ensuring efficient communication between healthcare providers and patients, and providing high-quality customer service to enhance the patient experience.
 
DUTIES AND RESPONSIBILITES:

Monitor and track referrals to specialists or diagnostic facilities.
Provide regular updates to healthcare providers on the status of referrals.
Process specialty referrals for health plan members using paperless protocols.
Adhere to standard procedures and expectations outlined in clinical protocols
Send letters to patients informing them of their referrals and explaining the reasons for them.
Request reports from specialists regarding patient referrals, ensuring timely feedback to the referring provider.
Send recall letters to remind patients of upcoming mammograms and Pap tests according to clinic protocols
Utilize HIPAA protocols for processing referrals, ensuring confidentiality and security of patient information.
Store and handle electronic referral packets securely, following HIPAA guidelines
Maintain excellent customer service skills, both over the phone and in-person, for interactions with in-house staff and patients.
Address patient inquiries and concerns regarding referrals in a professional and empathetic manner.
Assist in screening patients for eligibility for special programs, following care coordination protocols Maintain accurate records of referral activities and patient interactions for reporting purposes

QUALIFICATIONS: 
Bilingual in Spanish and English.
Knowledge in EClinicalWorks EMR
Computer skills in Microsoft office products including Word; Excel, Outlook.
Basic Computer literacy for ability to e-fax, print and scan preferred.
Respond to patient needs promptly and effectively, exceeding expectations whenever possible
Excellent communication and customer service skills.
Strong organizational skills.
Able to be flexible with roles.
Understanding of medical terminology.
Quality Improvement Patient Navigator
$21.00 – $25.00 per hour
RESPONSIBLE TO: Quality Improvement Manager
DUTIES AND RESPONSIBILITIES
At the direction and guidance of the QI Manager:
Reaches out to newly enrolled patients to welcome them to our practice and to establish initial care
Collaborates with providers and patients to manage annual Well Visits, preventative and chronic care needs
Conducts Electronic Health Record (EHR) audits to assess gaps in care, analyzes and identifies trends
Performs patient outreach to educate patients about their gaps in care and makes plans to close clinical quality measures as set forth by UDS and HEDIS
Tracks and documents patient status in respect to clinical quality measures
Analyzes clinical quality data and assists in preparing reports and designing solutions to quality issues
Coordinates transition of care for patients admitted to the Emergency Department by assuring patient has a follow-up appointment, receives hospital medical records and tracks frequency of acute visits
Collaborates with OB dept to track pre/post-natal care of patients and assists with transition of care
Works independently within general direction and guidelines, yet recognizes when to seek assistance
QUALIFICATIONS (Education/Experience/Knowledge)
Completion of approved Medical Assistant course or other equivalent healthcare education
Minimum 1-year experience as a Medical Assistant in Primary Care
Bilingual in English and Spanish
Good verbal and written communication skills with patients and co-workers
Well organized, self-motivated, independent thinker who can work well with others
Knowledge of Electronic Health Records – Allscripts preferred
Ability to operate a computer with the ability to effectively enter and retrieve information
Technically inclined with analytical and critical thinking skills
Basic Microsoft Excel, Outlook, Word skills desirable
CPR certification desirable
Strong ethics and a high level of personal and professional integrity

Certified Medical Assistant

$22.00 – $25.00 per hour

RESPONSIBLE TO: Clinical Manager

GENERAL DESCRIPTION:

Under the supervision of the Clinic Coordinator, performs a variety of tasks related to back office procedures.

SPECIFIC RESPONSIBILITIES:

1.Provides direct patient care under established Protocols, Procedures, and Standards by functioning in the following areas:

a. Vital signs

b. Taking medical histories

c. Patient advocacy

d. Patient case management

2. Ensures exam rooms are stocked, clean and prepared.

3. Initiates patient flow, manages patient flow concerns.

4. General problem solving.

5. Patient follow-up.

6. Community outreach as assigned.

7. Functions as member of mobile health team as assigned.

8. Other tasks commensurate with level of skill development, HCT, UA, PPD, venipuncture, microscopy, health education, immunizations and therapeutic injections.

9.Responsible for medical chart review as assigned by the Nurse.

Must have reliable transportation. This position will work on both clinic sites. Certified Medical Assistant

Job Type: Full-time

Certified Phlebotomy Technician

$22.00 – $25.00 per hour

Excellent and effective communication with laboratory patients, problem resolution, supply inventories and record keeping.

Essential Functions of the Job:

Demonstrate skills, and abilities by following the guidelines in venipuncture, heel and finger stick
Have knowledge skills in basic collection and specimen preparation storage and disposal of specimen according to Lab procedure Manuals
Basic computer literacy to meet department needs and duties but not limited to order entry, cancellation, and results tracking.
Performs other clerical duties in reporting results and distribution in a timely manner.
Ability to multi task, flexible, ensures accuracy and completeness of work, adaptable to change to meet department and business needs.
Possess personal characteristics of professionalism, credible commitment to high standards with excellent communication skills; effectively and clearly communicate verbally and in writing with patients and other customers.

Requirements

Education Required (Minimum level of education): High School or equivalent

Certifications/Licenses Required:

Phlebotomy Certification – Current California State Phlebotomy Licensure Current Cardiopulmonary Resuscitation (CPR) Certificate Preferred: Current Basic Life Support (BLS) for Healthcare Providers

Experience Required (Minimum level of experience)

Two years medical laboratory experience as a Certified Phlebotomy Technician (CPT) Proficient in medical terminology. Have basic computer literacy.

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